ViaMark
FAQ
How can I choose the right size?
Check the size chart on the product page before ordering. Peaky™ coat measurements are shown in centimeters. Dufit Pro sneaker sizes use Brazilian (BR) numbering, not US numbering. Contact our team if you need help.
How do I track my order?
Once your order ships, we send a tracking link by email. If you cannot find it, check your spam folder or contact viamark@support-contacts.com with your order number.
When will my order arrive?
Delivery estimates depend on your destination and the shipping option available at checkout. Your dispatch confirmation will include tracking details.
Can I change or cancel my order?
Contact us as soon as possible with your order number and the requested change. Once an order has been processed or shipped, changes may no longer be possible.
What is your return policy?
We offer a 30-day return window. Contact us first for return instructions. Items should be unworn, unused, and in their original condition with their packaging and tags.
What if my item arrives damaged or incorrect?
Email viamark@support-contacts.com with your order number and clear photos of the item and packaging so our team can help resolve the issue.
Which payment methods can I use?
The available payment methods are displayed securely at checkout. Prices and currency are shown before you confirm your purchase.
How do I contact ViaMark?
Use our contact form or email viamark@support-contacts.com.